Central Drone and Photography Services Ltd

Company Registration Number: 15040562 | Registered in England and Wales

Registered Address: The Creative Suite, Albany House, Moorland Road, Burslem, Stoke-on-Trent, ST6 1EB

ICO Registration Number: ZB987155

1. General Payment Policy

• Payment for all services is due prior to the commencement of work unless alternative written arrangements have been agreed and confirmed in writing by Central Drone and Photography Services Ltd.

• All pricing is quoted in British Pounds Sterling (GBP). Central Drone and Photography Services Ltd is not registered for VAT; therefore, the quoted price is the total amount payable, and no VAT will be added or charged.

• Accepted payment methods:

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  • UK Bank Transfer (BACS / Faster Payments)

  • Cheque: Cheques must be received and fully cleared into our account prior to the start of services.

  • Cash: Cash payments must be received and receipted prior to the start of services.

2. Deposit Policy for Personal / Non-Commercial Projects (Consumer Clients)

• For non-commercial, consumer-based personal projects, a 25% booking deposit of the total quoted fee is required to secure your project slot.

• The deposit covers initial administration, site scoping, flight planning, and preparation work. In the event of client cancellation, this deposit will be retained to cover these accrued hours and costs incurred up to the point of cancellation.

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• The remaining 75% balance is due upon project completion and must be paid in full prior to the delivery of final media files or deliverables.

• If weather conditions or circumstances beyond the company’s control prevent the works from being completed safely, the project will be rescheduled at a mutually agreed time at no extra fee. If rescheduling is impossible, a partial refund of the deposit may be issued, less any direct expenses already incurred.

2a. Pre-Operational Administration & Client Abandonment Fee (All Clients)

• Commencement of Work: The Client acknowledges that operational drone deployment requires mandatory pre-flight administration to comply with UK aviation safety standards. Work is legally deemed to have commenced once the provider begins any related administration, including but not limited to: quote preparation, initial site risk assessments, airspace checks, local authority notifications, or compliance documentation.

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• Cancellation or Abandonment Fee: If a project is cancelled, postponed indefinitely, or abandoned by the client after these administrative tasks have been completed but before field operations begin, a Pre-Operational Admin Fee will apply. This will either be deducted from any deposit held or invoiced separately at a flat rate of £100 (or a rate reflecting actual hours worked if a larger commercial project) to cover professional time and safety documentation produced.

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• Implied Abandonment (Ghosting): If a client fails to respond to project correspondence, scheduling requests, or confirmations for a period exceeding 14 consecutive days after pricing has been agreed, the project will be deemed abandoned. Central Drone and Photography Services Ltd reserves the right to formally cancel the project and issue an invoice for the administrative works completed up to that date.

3. Flexible Payment Options (Approved Business Clients Only)

Central Drone and Photography Services Ltd offers tailored credit options for approved commercial business clients, subject to strict project scope evaluation and internal credit approval.

• Minimum Project Value: Flexible payment options or credit terms are strictly limited to business projects valued at a minimum of £2,000. Projects falling below this threshold must be paid in full upfront (subject to the abandonment terms in Section 2a).

• Credit Checking Consent: Credit check costs start from £20 and will be charged directly to the business client as an onboarding cost.

• All credit checks are conducted in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By signing or accepting these terms, the business client provides explicit consent for Central Drone and Photography Services Ltd to process company/director information lawfully with authorised credit reference agencies to determine appropriate credit limits.

3a. Net Payment Terms (Commercial Only)

• Approved business accounts may be granted Net 30 or Net 60 day payment terms from the date of the invoice.

• Late payments will be subject to a contractual interest rate of 2% per month on the outstanding amount, or a fixed late fee of £40.00 per overdue invoice, whichever is greater.

• The client acknowledges and agrees that these charges represent a substantial contractual remedy for late payment in accordance with the principles of the Late Payment of Commercial Debts (Interest) Act 1998.

3b. Milestone Payments

• For large-scale or long-term commercial contracts, payments may be structured around milestones:

  • 50% upfront project initiation fee.

  • 25% at the designated project midpoint.

  • 25% upon final project completion, prior to data delivery.

• Specific milestones and dates must be contractually agreed upon in writing before any operational deployment begins.

4. Invoicing & Currency

• Invoices will be issued electronically and will present a clear breakdown of the services provided, payment deadlines, and bank details.

• All payments must be settled in British Pounds Sterling (GBP) to the bank account designated on the face of the invoice.

• Ongoing services, edits, or multi-day shoots may be paused or delayed at our discretion if any payment milestone deadline is missed.

5. Overdue Accounts & Suspensions

• If any payment is overdue by more than 7 days, Central Drone and Photography Services Ltd reserves the right to suspend all active services and withhold all final deliverables without prior notice.

• Continued non-payment exceeding 30 days may result in immediate contract termination.

• Invoices remaining unpaid past 60 days will be referred to an external debt recovery agency or pursued via the County Court. The client agrees to pay all reasonable administrative costs, legal fees, and recovery expenses incurred during this process.

6. Refund & Dispute Resolution

• Payments are non-refundable once site operations or processing work has officially commenced, or where partial deliverables have already been issued.

• If a project is cancelled by the client before any active preparation or field work has started, a partial refund may be considered at our discretion, less reasonable administrative costs.

• Any billing queries or service disputes must be submitted in writing within 5 working days of receiving the invoice or digital delivery of files.

7. Retention of Title & Intellectual Property Rights

• In the event of contract termination or project suspension due to non-payment, all outstanding balances remain due and payable immediately.

• Important: All intellectual property, copyright, unedited footage, and final media deliverables remain the absolute property of Central Drone and Photography Services Ltd until full and final payment has been cleared. Unauthorised use of images or video footage prior to final invoice clearance will constitute a breach of copyright law.

8. Statutory Rights

• Nothing within these Terms and Conditions operates to affect or reduce your statutory rights under UK law, including the Consumer Rights Act 2015 where applicable to consumer contracts.

• Central Drone and Photography Services Ltd reserves the right to amend these terms, providing existing clients with reasonable notice of any material changes affecting active contracts.

9. Contact & Payments

For all accounts, billing inquiries, or payment notifications:

• Company: Central Drone and Photography Services Ltd

• Note: Safe and secure bank details will be clearly printed on your formal invoice.